Help & contact
Questions before you send, or something not quite right after? We’re a small workshop, and a real person reads every note.
Reach a real person
Email us about an order, a keepsake, or your account and Santa’s helpers will get back to you. It’s the fastest way to reach the workshop.
Our 30-day happiness guarantee
If a purchase doesn’t land just right, tell us within 30 days and we’ll make it right, including a refund of the purchase price where appropriate.
- Free letters are always free, so there’s nothing to refund.
- Cancel or reschedule a call from Santa any time before it’s placed, at no charge.
Quick answers
- How it works
- Pricing & what’s included
- Guides for writing a letter
- Your account & saved keepsakes
- How we protect your family’s details
Printing at home? Choose Actual size (100%) on US Letter, not “Fit to page”, so your letter, envelope, and certificate print true to size.