Help & contact
Questions before you send, or something not quite right after? We’re a small workshop, and a real person reads every note.
Reach a real person
Write to Santa’s helpers below and a real person will get back to you within 24 hours.
Prefer email? Write to support@jollysantaletters.com.
Our 30-day happiness guarantee
If a purchase doesn’t land just right, tell us within 30 days and we’ll make it right, including a refund of the purchase price where appropriate.
- Free letters are always free, so there’s nothing to refund.
- Contact us to cancel a call before it’s placed, at no charge. Reschedule eligible calls in My keepsakes, or ask us for help.
Quick answers
- How it works
- Pricing & what’s included
- Guides for writing a letter
- Your account & saved keepsakes
- How we protect your family’s details
Printing at home?
Letter: US Letter paper, portrait.
Certificate: US Letter paper, landscape.
Envelope: Print directly onto a #10 envelope (9.5 × 4.125 inches). Choose #10 or Com-10 in the print dialog and use the envelope slot or manual feed tray, following your printer’s tray icon.
Choose Actual size (100%), not “Fit to page”, so everything prints true to size.